Support
How can we help?
Find quick guidance for reports, payments, vehicle data, Premium access and Saved Garage.
Reports
- My report is not loading
- Premium report did not unlock
- Information looks incorrect
- Asking price or valuation help
Payments
- Payment succeeded but Premium is locked
- Duplicate or failed payment
- Receipt or payment questions
Vehicle Data
- MOT information
- Finance verification
- Write-off categories
- Mileage history
- Professional valuation
Account And Garage
- Saved vehicles
- Sharing reports
- Browser or device Premium access
- Garage sync
Quick Fixes
- If Premium did not unlock after payment, refresh the report and make sure you are using the same browser, device or account used at checkout.
- If a report does not load, check your connection and try the registration again from the homepage.
- If vehicle data appears wrong, compare it with the V5C, MOT record, seller documents and provider evidence shown in the report.
- If a valuation feels uncertain, review the confidence notes and compare with current listings before negotiating.
FAQ
What does Verify mean?
Verify means Carlarity found a signal that needs documentary proof or seller confirmation before you rely on it.
What is the difference between Professional Dealer Benchmark and Carlarity Buyer Value?
The Professional Dealer Benchmark is a valuation reference. Carlarity Buyer Value is buyer-specific guidance that can adjust for risk, condition and report evidence.
Why can a finance agreement appear without Carlarity saying it is outstanding?
Some provider data can show finance-related records without enough evidence to confirm current outstanding finance. Ask for written settlement or clearance evidence.
Why might a report say data is unavailable?
Some provider checks depend on the vehicle, package, source availability and the data returned at the time of the check.
Can Carlarity replace a physical vehicle inspection?
No. Carlarity helps you decide what to check, but it does not replace inspecting the car, verifying documents or using a qualified mechanic.
How do I share a report?
Open the report and use Share report. On supported mobile browsers this opens the native share sheet; otherwise Carlarity copies the report link.
Still Need Help?
The Contact page explains what information to prepare for report, payment, data-correction and privacy requests.
Go to Contact